Temu Customer Service & Support

Get help with orders, shipping, returns, refunds, account issues, and more. Our support team is here to assist you.

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Dedicated Specialists

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Order Issues

Track orders, check status, or modify shipments

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Returns & Refunds

Return items or request refunds

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Payment Help

Billing questions or payment issues

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Account Support

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Customer Support Hours

Our dedicated support team is available to help you with any questions or concerns.

Phone Support

Available 24 hours a day, 7 days a week

1-805-866-4685

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1-805-866-4685

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Why Call Us?

Speak with a real person immediately
Get personalized solutions for your issue
Faster resolution than email or chat
Expert help for complex issues

Frequently Asked Questions

How do I track my Temu order?

You can track your order by logging into your Temu account and visiting the "Orders" section. For immediate assistance, call our customer service at 1-805-866-4685.

What is Temu's return policy?

Temu offers a 90-day return window for most items. Contact our support team at 1-805-866-4685 to initiate a return and get a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 6-20 business days. Express shipping options are available. Call 1-805-866-4685 for shipping questions.

How do I contact Temu customer service?

You can reach us 24/7 by calling 1-805-866-4685, emailing help@temu.com, or using the live chat in the Temu app.

Is it safe to shop on Temu?

Yes, Temu uses secure payment processing and buyer protection. All transactions are encrypted. If you have concerns, call our security team at 1-805-866-4685.

Still Need Help?

Our customer service team is ready to assist you right now.

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Available 24/7 • Average wait time: under 2 minutes